Shipping policy

Thank you for shopping with Arc Vault. We are committed to delivering your order safely and efficiently. Please review the information below regarding our order processing and shipping procedures.

If you have any questions about your shipment, feel free to contact us at hello@arcvault.com.

Order Processing

All orders are processed within 1–3 business days (up to 72 hours) after the order is placed, excluding weekends and public holidays.

Orders placed after 2:00 PM AWST will begin processing on the next business day.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing your tracking details.

Estimated Delivery Times

We currently ship across Australia, with estimated delivery times of:

5–11 business days from the date your order is shipped.

Delivery times may vary depending on:

  • Your location

  • Courier logistics

  • Weather or transport disruptions

  • Busy periods such as holidays or promotional events

While we always aim to deliver within the estimated timeframe, occasional delays may occur.

Shipping Methods

At checkout, you will be able to choose from available shipping options, which may include:

  • Standard Shipping

  • Express Shipping

Available options and estimated delivery times will be displayed during the checkout process based on your delivery address.

Order Tracking

All orders include tracking for your convenience.

Once your order has been shipped, you will receive an email with:

  • Your tracking number

  • A link to track the shipment with the carrier

You can also track your package through the Order Tracking page on our website.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Your delivery location

  • The selected shipping method

The final shipping cost will always be shown before completing your purchase.

International Shipping

Arc Vault offers international shipping to selected countries.

International delivery times and shipping costs will be calculated and displayed during checkout depending on your destination.

Please note that customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Address Accuracy

Please ensure that your shipping address is correct and complete when placing an order.

Arc Vault cannot be held responsible for delays, delivery issues, or lost packages caused by incorrect or incomplete addresses provided at checkout.

Lost or Stolen Packages

If your order is marked as delivered by the shipping carrier but you cannot locate the package, please contact us as soon as possible at:

hello@arcvault.com

We will do our best to assist you in resolving the situation with the shipping provider.

Need Help?

If you have any questions regarding your order or shipping, our team is happy to assist.

Email: hello@arcvault.com

Thank you for choosing Arc Vault. We appreciate your support and look forward to delivering your order.